FAQs

1. What countries and regions do you ship to?

We provide worldwide shipping to eligible destinations where suitable delivery services are available. Shipping availability may depend on local carrier coverage, customs restrictions, regional regulations, package limitations, and other delivery conditions.

If a particular destination cannot currently be served, this will normally be reflected during checkout or we may contact you after reviewing the order.

2. How much does shipping cost?

Worldwide Standard Shipping costs $4.99 USD per order for eligible destinations. We do not currently offer free shipping or order-value-based free-shipping thresholds.

Expedited shipping may be available depending on the destination and available carrier services. Additional expedited shipping charges vary according to the delivery location, parcel characteristics, and selected service.

For complete shipping rates and conditions, please refer to our Shipping Policy.

3. How long does it take to prepare my order?

Orders are normally processed within 1–4 business days after successful payment authorization.

Processing may include order verification, preparation of the selected tableware, protective packaging, parcel preparation, and transfer to the applicable shipping carrier.

Because ceramic, porcelain, stoneware, glass, and other fragile products may require additional protective packaging, preparation times can occasionally vary depending on the contents of the order.

4. How long will delivery take?

After processing and dispatch, Standard Shipping is estimated to take approximately 30 calendar days.

Actual delivery time may vary depending on the destination address, customs processing, carrier operations, local delivery conditions, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

If faster delivery is required, expedited shipping may be available depending on the destination and available carrier services. Estimated expedited delivery times and applicable charges must be confirmed before the service is arranged.

5. When will my tracking information become available?

Once your order has been transferred to the shipping carrier, tracking information will normally become available where the selected shipping service supports tracking.

Please allow approximately 48–72 hours after receiving your shipping confirmation for the first carrier scan or tracking update to appear.

International shipments may occasionally move for several days without a visible tracking update while passing between logistics facilities, customs authorities, or local delivery providers.

6. Which shipping carriers do you use?

Depending on the destination, parcel size, weight, shipping route, and available logistics services, orders may be shipped through established providers such as USPS, UPS, FedEx, DHL, or other qualified international, regional, or local carriers.

International shipments may be transferred from one carrier to another during transit, particularly when a local last-mile delivery provider is responsible for completing delivery in the destination country.

7. How are fragile tableware items packaged?

We take reasonable care when preparing fragile items such as plates, bowls, mugs, cups, glassware, ceramic pieces, and other breakable tableware.

Depending on the product, packaging may include individual wrapping, protective cushioning, separators, inserts, reinforced cartons, or other materials intended to reduce movement and impact during normal transportation.

The exact packaging method may vary according to the material, dimensions, weight, shape, quantity, and fragility of the products included in the order.

8. What should I do if an item arrives broken, cracked, or chipped?

Please inspect fragile tableware as soon as reasonably possible after delivery.

If a plate, bowl, mug, cup, glass, serving piece, or another product arrives broken, cracked, chipped, materially scratched, or otherwise damaged during transportation, please contact us within 48 hours of delivery whenever reasonably possible.

Please provide your order number together with clear photographs of the affected product, damaged area, outer shipping carton, shipping label, and internal protective packaging.

Please retain the product and original packaging until the issue has been reviewed. Additional information is available in our Shipping Policy and Refund & Returns Policy.

9. Why does my tableware look slightly different from the product photo?

Small differences in appearance can occur because of photography, screen settings, lighting, materials, production methods, and natural manufacturing variation.

Ceramic, porcelain, stoneware, glass, wood, metal, and similar materials may show subtle differences in color, glaze, texture, pattern, tone, surface detail, shape, or finish between individual pieces.

These variations may form part of the natural character of the product and do not automatically mean that an item is defective.

If the product you receive differs materially from the description or appears to have a genuine defect, please contact us so that we can review the issue.

10. Are the dimensions and capacities exact?

We make reasonable efforts to provide accurate product dimensions, capacities, quantities, and other measurements on individual product pages.

However, small measurement tolerances may occur because of manufacturing processes, material characteristics, product shape, or the way measurements are taken.

If a particular dimension or capacity is especially important for your intended use, please review the product details carefully before placing your order.

11. Are all products dishwasher, microwave, oven, or freezer safe?

No. Care and usage requirements vary according to the material, finish, construction, and design of each product.

A product should not automatically be assumed to be dishwasher-safe, microwave-safe, oven-safe, freezer-safe, or suitable for direct heat unless the individual product information specifically states that such use is appropriate.

Please refer to the product description and any care information supplied with the item before cleaning, heating, cooling, or using the product in a particular appliance.

12. What payment methods do you accept?

We currently accept major payment methods including Visa, Mastercard, American Express, PayPal, JCB, Discover, Apple Pay, and Google Pay.

Available payment options may vary depending on your country or region, device, browser, card issuer, and payment provider.

Transactions through our store are processed in United States Dollars (USD). For complete payment information, please refer to our Payment Policy.

13. Is my payment information secure?

Payments are processed through trusted third-party payment providers, including Stripe and PayPal.

Our website uses HTTPS and SSL/TLS encryption, while payment providers may use PCI DSS-compliant payment infrastructure, encrypted communications, tokenization, fraud detection, risk monitoring, and authentication technologies such as 3D Secure where applicable.

LOAMHOLM, LLC does not store your complete credit card number, CVV/CVC security code, complete bank account credentials, or other complete sensitive payment credentials.

14. How long do I have to request a return?

Eligible products may generally be returned within 30 days from the date the order is delivered.

For a standard change-of-mind return, the product should remain unused, unwashed, undamaged, and in substantially the same condition in which it was received, together with its original packaging, labels, protective materials, accessories, and other included components where applicable.

For complete return conditions, please refer to our Refund & Returns Policy.

15. Can I return tableware after it has been used or washed?

Products that have been materially used, washed, stained, scratched, chipped, cracked, altered, or otherwise changed after delivery may not qualify for a standard change-of-mind return where permitted by applicable law.

Tableware that has been used for serving, eating, drinking, or food preparation may also be subject to condition and hygiene considerations.

We therefore recommend inspecting the product, including its size, color, finish, and general appearance, before using or washing it.

Products that arrived damaged, defective, or incorrectly supplied are reviewed separately under our Refund & Returns Policy.

16. Who pays for return shipping?

For an eligible return resulting from a change of mind, personal preference, ordering the wrong quantity, choosing an unsuitable size or style, or another reason not caused by an error by LOAMHOLM, LLC, the customer is generally responsible for return shipping costs.

If we confirm that a product arrived defective, was materially damaged during transportation, or was incorrectly supplied by us, we will determine an appropriate resolution and may arrange or reimburse reasonable return shipping where return of the product is required.

Please do not use an unusually expensive or expedited return service without receiving prior approval.

17. How long does a refund take?

After an eligible return has been received, inspected, and approved, the applicable refund will generally be issued to the original payment method.

Approved refunds are normally processed and expected to be credited within 7 business days.

The exact date on which funds appear in your account may depend on Stripe, PayPal, your card issuer, bank, digital wallet provider, or another financial institution involved in the original transaction.

For full details regarding refund processing, return inspections, payment methods, and applicable exceptions, please refer to our Refund & Returns Policy.

18. How can I contact you about an order or product?

If you need help with a product, order, shipping update, damaged parcel, missing item, return, refund, payment, privacy request, or another matter related to loamholm.com, please contact us using the information below.

When contacting us regarding an existing order, please include your order number whenever possible. If your request concerns damaged tableware, including photographs of the product and its packaging may help us review the matter more efficiently.

Company Name: LOAMHOLM, LLC
Website: loamholm.com
Email: [email protected]
Telephone: +1 (480) 539-5850
Business Address: 40 W Baseline Rd, Ste 202, Mesa, AZ 85210, US