Refund & Returns Policy

1. Return Period & Eligibility

At LOAMHOLM, LLC, we want customers to feel comfortable when choosing tableware and dining essentials through loamholm.com. If you are not completely satisfied with an eligible product, you may request a return within 30 days from the date your order is delivered.

The 30-day return period begins on the date shown as delivered by the applicable shipping carrier. Return requests submitted after this period may not be accepted unless the product is defective, incorrect, materially damaged on arrival, or applicable consumer law requires otherwise.

To qualify for a standard return, the product must remain in substantially the same condition in which it was received. It should be unused, unwashed, undamaged, and returned with its original packaging, labels, protective materials, inserts, accessories, and any other components originally supplied with the product.

Tableware that has been used for serving, eating, drinking, food preparation, or other household use may no longer qualify for a change-of-mind return where the condition of the product has materially changed. Products should therefore be inspected carefully before use.

2. Product Condition & Non-Returnable Items

All returned products are inspected before a refund is approved. Our inspection may consider the identity of the product, its condition, completeness, packaging, and whether the return complies with the requirements described in this policy.

A return may be refused, or a refund may be reduced where permitted by applicable law, if a product has been materially used, washed, altered, damaged after delivery, returned incomplete, or handled beyond what is reasonably necessary to inspect its appearance, dimensions, finish, and general suitability.

For ceramic, porcelain, stoneware, glass, metal, wood, or other tableware materials, minor natural variations in color, glaze, texture, surface pattern, shape, tone, or finish may occur between individual pieces. Such variations may be characteristic of the material or production process and do not automatically mean that a product is defective.

Products that have been chipped, cracked, broken, scratched, stained, discolored, bent, dented, or otherwise damaged after delivery because of accidental impact, misuse, improper storage, inappropriate cleaning methods, or failure to follow applicable care instructions are not considered defective solely for purposes of this policy.

Where a product has been used in direct contact with food or beverages, return eligibility may also depend on the condition of the item and applicable hygiene or consumer-protection requirements.

3. How to Request a Return

Before sending any product back, please contact LOAMHOLM, LLC using the contact information provided on loamholm.com. Please do not return a parcel without first contacting us and receiving the applicable return instructions.

When requesting a return, please provide your order number, the email address used for the order, the product you wish to return, and the reason for the return.

If the request concerns a cracked plate, chipped bowl, broken glass, damaged mug, incorrect product, missing item, or another issue involving condition or fulfillment, we may ask for clear photographs showing the product, affected area, original packaging, shipping carton, and shipping label.

After reviewing the request, we will provide information regarding return eligibility and, where applicable, the return address and any other instructions necessary to complete the return.

Returned tableware should be packed securely to reduce the risk of damage during return transportation. Fragile products should be appropriately wrapped and protected, particularly ceramic, porcelain, stoneware, and glass items.

We strongly recommend using a trackable return shipping method and retaining the shipping receipt and tracking number until the return and refund process has been completed.

4. Return Shipping Costs

For standard returns resulting from a change of mind, personal preference, ordering an incorrect quantity, selecting the wrong size or style, or another reason not caused by an error by LOAMHOLM, LLC, the customer is generally responsible for the cost of returning the product to the designated return location.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law. This includes the original $4.99 USD worldwide Standard Shipping fee and any additional expedited shipping charges paid for the original order.

If we confirm that a product was materially damaged during transportation, defective when received, incorrectly supplied, or missing because of an error in fulfillment, we will determine an appropriate resolution and may arrange or reimburse reasonable return shipping where return of the affected product is necessary.

Customers should not use an unusually expensive, premium, or expedited return shipping service without prior approval from LOAMHOLM, LLC. Additional unauthorized shipping charges may not be reimbursed.

5. Damaged, Defective, Incorrect or Missing Tableware

Please inspect your order as soon as reasonably possible after delivery, particularly where the shipment contains fragile ceramic, porcelain, stoneware, or glass products.

If a product arrives cracked, chipped, broken, materially scratched, incorrectly supplied, incomplete, or otherwise damaged during transportation, please contact us promptly.

In accordance with our Shipping Policy, transportation damage should be reported within 48 hours of delivery whenever reasonably possible.

When reporting damage, please provide your order number and clear photographs showing the affected item, the damaged area, outer shipping carton, shipping label, internal packaging, and any visible damage to the parcel.

Please retain the damaged product, broken pieces where safe to do so, and the original packaging until the claim has been reviewed. The carrier or our customer service team may require additional photographs or information before the investigation can be completed.

We may review order records, fulfillment details, photographs, packaging information, carrier tracking records, delivery information, and other relevant evidence before determining an appropriate resolution.

Depending on the circumstances and product availability, an approved resolution may include a replacement, partial refund, or full refund.

6. Return Inspection & Refund Approval

Once an authorized return reaches the designated return location, we will inspect the returned product to confirm that it corresponds with the original order and satisfies the applicable return conditions described in this policy.

For tableware, this inspection may include reviewing whether the item has been used, washed, damaged, stained, scratched, chipped, cracked, altered, or returned without packaging or components originally included with the product.

If the return is approved, the applicable refund will generally be issued to the original payment method used to place the order.

Refunds will not normally be redirected to another credit card, bank account, digital wallet, or payment account unless required by applicable law or the original payment provider makes this technically necessary.

Approved refunds are processed through the payment infrastructure associated with the original transaction, including third-party payment service providers such as Stripe and PayPal where applicable.

If a returned product does not meet the requirements of this policy, we may contact you to explain why the return cannot be approved or, where applicable law permits, whether another reasonable resolution is available.

7. Refund Processing Time & Original Payment Method

Once a refund has been approved, we will submit the refund to the original payment method as promptly as reasonably possible. Approved refunds are generally processed and expected to be credited within 7 business days.

The precise date on which the refunded amount appears in your account may depend on Stripe, PayPal, your bank, card issuer, digital wallet provider, or another financial institution involved in processing the original transaction.

Although most approved refunds are completed within this period, processing by an external payment provider or financial institution may occasionally require additional time outside our direct control.

Refunds are generally issued in United States Dollars (USD), consistent with the currency of the original transaction. If your payment account operates in another currency, differences resulting from exchange-rate movements, currency conversion, or fees charged by your bank or payment provider are outside our control.

If more than 7 business days have passed after we confirm that a refund was issued and the funds are not visible in your account, please first contact your bank or payment provider. If necessary, you may then contact us with your order number so that we can review the refund information available to us.

8. Refund Questions, Payment Disputes & Contact Information

If you believe you were charged incorrectly, received the wrong item, did not receive an approved refund, or have another issue involving a return, refund, damaged product, or payment, please contact LOAMHOLM, LLC so that we can review the circumstances and attempt to resolve the matter.

We maintain reasonable transaction and order records that may include order details, payment status, refund information, shipping and tracking records, delivery confirmation, return requests, customer communications, photographs provided in connection with a damage claim, and return tracking information.

If a payment dispute or chargeback is submitted through Stripe, PayPal, a card issuer, bank, card network, or another payment provider, we may provide relevant order, payment, shipping, delivery, return, refund, and communication records to the applicable provider where reasonably necessary to investigate and respond to the dispute.

The applicable bank, payment provider, card issuer, or card network may make the final determination regarding a payment dispute according to its own procedures.

This policy should be read together with our Shipping Policy and Payment Policy.

For questions about a return, damaged tableware, refund, replacement, or order-related issue, please contact us using the information below.

Company Name: LOAMHOLM, LLC
Website: loamholm.com
Email: [email protected]
Telephone: +1 (480) 539-5850
Business Address: 40 W Baseline Rd, Ste 202, Mesa, AZ 85210, US