Privacy Policy

1. Introduction & Scope

At LOAMHOLM, LLC, we respect the privacy of customers and visitors who use loamholm.com. This Privacy Policy explains how we collect, use, store, share, retain, and protect personal information when you browse our tableware collections, create an account, place an order, make a payment, request a return or refund, contact customer service, or otherwise interact with our online store.

This policy applies to personal information processed in connection with our website, customer accounts, purchases, payments, shipping, returns, refunds, customer support, fraud prevention, and other activities necessary to operate our online store.

2. Website Platform & Store Infrastructure

loamholm.com is a self-hosted online store built on WordPress and powered by WooCommerce. These systems are used to display products, manage customer accounts, receive orders, maintain transaction records, coordinate shipping, process returns and refunds, and provide customer service.

Because our store is self-hosted, certain information necessary to operate the website and administer orders may be stored within databases, servers, hosting systems, or technical environments controlled by or operated on behalf of LOAMHOLM, LLC.

WordPress, WooCommerce, hosting providers, security services, email systems, analytics services, logistics providers, payment processors, and other technical or operational service providers may process limited information where reasonably necessary to provide their respective services.

3. Personal Information We May Collect

When you use loamholm.com, we may collect information that you provide directly and information generated through your interactions with our store.

Depending on the circumstances, this may include your name, billing address, shipping address, email address, telephone number, account details, order number, products purchased, quantities, transaction amount, transaction currency, payment status, shipping method, tracking information, delivery status, return and refund records, and communications with our customer service team.

If you contact us regarding a damaged plate, cracked bowl, broken glass, incorrect item, missing product, or another order-related problem, we may also receive photographs, descriptions, or other information voluntarily provided to help us investigate the issue.

We may also process technical information such as IP address, browser type, device type, operating system, approximate location derived from an IP address, referral information, website activity, session information, security logs, and cookie-related information where reasonably necessary to operate, protect, and improve our website.

4. Payment Information We Do Not Store

LOAMHOLM, LLC does not store customers' complete credit card numbers, debit card numbers, CVV/CVC security codes, complete bank account credentials, or other complete sensitive payment credentials within our own website or customer database.

Sensitive payment information entered during checkout is handled by the applicable third-party payment provider through its secure infrastructure.

Our systems may retain limited transaction-related information such as payment status, payment method type, transaction reference number, processor reference, purchase amount, currency, refund status, and limited masked payment information where supplied by the payment provider.

This limited information is used for legitimate purposes such as confirming payment, maintaining transaction records, processing refunds, reconciling orders, responding to customer questions, and investigating payment disputes.

5. How We Use Personal Information

We use personal information only where reasonably necessary to operate our tableware store and provide the services requested by customers.

This may include processing and confirming orders, preparing products for shipment, arranging delivery, communicating tracking information, managing customer accounts, responding to questions, processing returns and refunds, investigating damaged or missing shipments, preventing fraud, maintaining transaction records, providing customer support, complying with tax and accounting requirements, protecting our website, improving store functionality, enforcing our policies, and establishing or defending legal claims.

Where applicable law requires consent for a particular activity, we will seek consent rather than relying on another legal basis.

6. Stripe & PayPal

Payments made through loamholm.com may be processed by trusted third-party payment service providers, including Stripe and PayPal, depending on the payment option selected during checkout.

When you submit payment information, the details necessary to authorize and process the transaction are transmitted to the applicable payment provider through its secure payment infrastructure.

Stripe and PayPal may independently process payment credentials, billing information, transaction details, device information, fraud-prevention data, authentication information, and other information necessary to provide payment services in accordance with their own legal obligations and privacy practices.

LOAMHOLM, LLC does not store complete payment card numbers, CVV/CVC codes, complete bank account credentials, or other complete sensitive payment credentials.

For information regarding accepted payment methods, transaction currency, payment authorization, refunds, and payment disputes, please refer to our Payment Policy.

7. Payment Security

We use reasonable technical and organizational safeguards intended to protect information transmitted through loamholm.com. Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted between supported browsers and our website.

Sensitive payment processing is performed through the secure infrastructure of Stripe, PayPal, or another applicable payment provider rather than through storage of complete payment credentials within our own systems.

Depending on the payment provider and transaction, payment-security measures may include PCI DSS-compliant infrastructure, encrypted communication, tokenization, fraud detection, transaction monitoring, card-network controls, risk analysis, and authentication technologies such as 3D Secure where applicable.

8. Website & Data Security Measures

We maintain reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, misuse, loss, alteration, disclosure, or destruction of personal information.

Depending on operational requirements, these measures may include SSL/TLS encryption, HTTPS, restricted administrative access, role-based permissions, strong authentication practices, login protections, firewall or hosting-level security, malware detection, security monitoring, database and server access controls, regular WordPress and WooCommerce updates, plugin updates, backups, and review of suspicious activity.

Access to customer information is limited to persons and service providers who reasonably require that information for legitimate business or operational purposes.

No online system can guarantee absolute security, but we seek to maintain safeguards appropriate to the nature and sensitivity of the information we process.

9. Order, Shipping & Delivery Information

When you place an order for plates, bowls, mugs, cups, glassware, flatware, serving pieces, table accessories, or other products offered through our store, we process the information necessary to prepare and deliver that order.

This may include the recipient's name, delivery address, telephone number where required, order contents, shipment information, and other information necessary for fulfillment and delivery.

Relevant information may be shared with fulfillment services, postal operators, international logistics companies, customs intermediaries, and local delivery providers solely to the extent reasonably necessary to prepare, transport, track, clear, and deliver the shipment.

Depending on destination and shipping route, carriers may include USPS, UPS, FedEx, DHL, or other qualified regional, international, or local logistics providers.

For complete information regarding shipping rates, delivery estimates, tracking, damaged parcels, customs duties, and international shipping, please refer to our Shipping Policy.

10. Returns, Refunds & Product Claims

If you request a return, refund, replacement, or assistance regarding a damaged, cracked, chipped, broken, incorrect, incomplete, or missing product, we may process information necessary to review and resolve your request.

This may include your order number, contact details, transaction records, shipping information, return tracking, customer-service communications, and photographs or other evidence voluntarily submitted in connection with the request.

We may use this information to verify return eligibility, investigate shipping damage, review product condition, prevent fraudulent claims, process an approved refund or replacement, and maintain appropriate transaction records.

Approved refunds are generally returned to the original payment method in accordance with our Refund & Returns Policy.

11. Fraud Prevention, Chargebacks & Payment Disputes

We may process and retain relevant order and transaction information for the purpose of preventing fraud, investigating suspicious transactions, and responding to chargebacks or payment disputes.

If a transaction is disputed through Stripe, PayPal, a card issuer, bank, card network, or another payment provider, we may provide information reasonably relevant to the dispute.

Such information may include order details, transaction references, payment status, billing and shipping information, shipment tracking, delivery confirmation, customer communications, return requests, refund records, and applicable store policies.

We do not provide complete payment credentials because we do not store them.

12. Cookies & Similar Technologies

Our WordPress and WooCommerce store may use cookies and similar technologies to support essential website functionality and improve the customer experience.

These technologies may be used to maintain shopping-cart contents, preserve checkout sessions, remember account sessions, support login functionality, maintain security controls, detect suspicious activity, store website preferences, measure technical performance, and understand how visitors interact with the website.

Some cookies are necessary for functions requested by customers, while analytics, advertising, or other non-essential technologies may require consent in jurisdictions where applicable law requires it.

You may control certain cookies through your browser settings or any cookie-management mechanism made available through loamholm.com. Disabling essential cookies may prevent cart, account, checkout, payment, or other website functions from working correctly.

13. Service Providers & Information Sharing

We do not disclose customer information indiscriminately. We may share limited personal information with service providers where reasonably necessary for them to perform services on our behalf.

These providers may include website hosting services, WordPress and WooCommerce infrastructure providers, payment processors, fraud-prevention services, email services, fulfillment providers, shipping companies, customer-support systems, security services, analytics providers, accounting services, and professional advisers.

Such parties receive only information reasonably necessary for the service they provide and may be subject to their own contractual, security, confidentiality, and legal obligations.

We may also disclose information where reasonably necessary to comply with applicable law, respond to valid legal process, investigate suspected fraud, protect customers or our business, enforce agreements, or establish, exercise, or defend legal claims.

14. Sale of Personal Information & Advertising

LOAMHOLM, LLC does not sell customers' complete payment credentials or sensitive payment information. We do not possess complete card credentials for sale or disclosure.

Personal information collected for order fulfillment, shipping, payment administration, customer service, returns, refunds, fraud prevention, or other operational purposes is not treated by us as a product for sale to unrelated parties.

If we use advertising, analytics, or similar technologies that constitute a "sale," "sharing," or targeted advertising under an applicable privacy law, we will provide any notice, consent mechanism, or opt-out right required by that law.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, accounting, security, fraud-prevention, and business requirements.

Order and transaction records may need to be retained after a purchase is completed in order to administer returns and refunds, respond to customer questions, document shipment and delivery, resolve disputes, comply with tax and accounting requirements, prevent fraud, and establish or defend legal claims.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our operational procedures and applicable law.

16. International Data Transfers

Because LOAMHOLM, LLC provides international shipping and works with service providers that may operate in different countries, personal information may be processed or transferred outside the country or region in which you reside.

For example, payment processors, hosting providers, shipping carriers, email providers, security services, analytics providers, and other operational service providers may process information in different jurisdictions.

Where applicable data-protection law requires safeguards for international transfers, we seek to rely on legally recognized transfer mechanisms or other appropriate protections, which may include adequacy decisions, contractual safeguards such as Standard Contractual Clauses, or other lawful mechanisms available under the relevant privacy framework.

17. EEA, United Kingdom & GDPR Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction applying substantially similar data-protection requirements, personal information may be processed on one or more lawful bases.

These may include performance of a contract where information is required to process and deliver your order, compliance with legal obligations, our legitimate interests in operating and securing our store, preventing fraud, providing customer service, maintaining transaction records, and defending legal claims, and consent where consent is required.

Where the General Data Protection Regulation (GDPR) or similar legislation applies, eligible individuals may have rights to request access to personal data, correction of inaccurate information, deletion in certain circumstances, restriction of processing, objection to certain processing, portability of eligible information, and withdrawal of consent where processing is based on consent.

These rights are subject to applicable exceptions and legal retention obligations.

18. Exercising Privacy Rights

If you wish to exercise an applicable privacy right, please contact LOAMHOLM, LLC using the information provided in Section 22.

Please describe your request with sufficient detail to allow us to understand and process it.

To protect customer information from unauthorized disclosure or account misuse, we may take reasonable steps to verify your identity before providing, correcting, deleting, or exporting personal information.

We will respond within the period required by applicable law. A deletion request does not necessarily require us to erase information that we are legally required or reasonably entitled to retain for tax, accounting, fraud prevention, unresolved transactions, payment disputes, legal obligations, or establishment, exercise, or defense of legal claims.

Where applicable, individuals in the EEA or UK may also have the right to lodge a complaint with the competent data-protection supervisory authority.

19. Children's Privacy

Our online store is intended for customers who are legally capable of entering into purchase transactions in their jurisdiction and is not intentionally directed toward young children.

We do not knowingly seek to collect personal information from children in circumstances that violate applicable privacy laws.

If we learn that personal information from a child has been collected in circumstances requiring parental or guardian authorization and the required authorization was not obtained, we will take reasonable steps to delete or otherwise appropriately handle that information, subject to applicable legal obligations.

A parent or legal guardian who believes that a child has improperly provided personal information to us may contact us using the information provided below.

20. Security Incidents & Data Breach Response

If we become aware of a security incident involving personal information, we will take reasonable steps appropriate to the circumstances to investigate, contain, mitigate, and address the incident.

These steps may include securing affected accounts or systems, reviewing access logs, updating credentials or permissions, applying security patches, working with hosting or security providers, restoring systems from appropriate backups, and assessing the type and scope of information involved.

Where applicable law requires notification of a personal-data breach to a supervisory authority or affected individuals, we will provide the required notification in accordance with applicable legal requirements.

Customers should contact us promptly if they believe an account or information associated with loamholm.com has been compromised.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, WordPress or WooCommerce configuration, payment providers, shipping arrangements, security practices, legal requirements, or business operations.

An updated version will be published on loamholm.com. Material changes may also be communicated through the website or by another appropriate method where required by applicable law.

We encourage customers to review this Privacy Policy periodically, particularly before placing an order or providing personal information.

22. Privacy Questions & Contact Information

If you have questions regarding this Privacy Policy, personal information associated with an order, payment-related data, website security, cookies, a privacy request, or another matter involving the handling of personal information through loamholm.com, please contact us using the information below.

When contacting us regarding privacy or payment matters, please do not send complete credit card numbers, CVV/CVC security codes, passwords, complete bank account credentials, or other unnecessary sensitive information by email or through ordinary customer-service messages.

Company Name: LOAMHOLM, LLC
Website: loamholm.com
Email: [email protected]
Telephone: +1 (480) 539-5850
Business Address: 40 W Baseline Rd, Ste 202, Mesa, AZ 85210, US