Shipping Policy

1. Shipping Destinations, Rates & Estimated Delivery

At LOAMHOLM, LLC, we carefully prepare and ship tableware and dining essentials ordered through loamholm.com to customers worldwide, wherever suitable delivery services are available.

Because our collection may include ceramic pieces, glassware, plates, bowls, mugs, cups, flatware, serving pieces, and other table accessories, shipping arrangements may vary according to the destination, parcel size, weight, and available logistics services.

Worldwide Standard Shipping: A flat shipping fee of $4.99 USD per order applies to all eligible worldwide destinations, regardless of order value. We do not currently offer free shipping or order-value-based shipping discounts.

Standard Delivery Time: The estimated transit time for worldwide Standard Shipping is approximately 30 calendar days after processing and dispatch. Actual delivery times may vary depending on the destination address, carrier availability, customs clearance, local transportation conditions, and other circumstances affecting delivery.

Expedited Shipping: Expedited delivery may be available upon request, depending on the destination and available carrier services. Additional shipping charges will vary according to the delivery location, parcel characteristics, and selected expedited service. Customers should contact us before placing an order to confirm availability, estimated delivery time, and applicable charges. Any expedited shipping fee must be confirmed before the service is arranged.

All shipping charges stated in this policy are in United States Dollars (USD). Delivery periods are estimates and should not be interpreted as guaranteed arrival dates. Actual delivery may be affected by customs clearance, carrier operations, local delivery networks, weather, public holidays, and other circumstances outside our reasonable control.

2. Order Preparation & Processing Time

Orders are normally prepared for shipment within 1–4 business days after payment has been successfully authorized. This period allows us to verify the order, prepare the selected products, complete appropriate packaging, and transfer the parcel to the applicable shipping carrier.

Particular care may be required when preparing fragile tableware. Ceramic, porcelain, stoneware, glass, and other breakable pieces may require protective wrapping, cushioning, separators, reinforced packaging, or other protective materials intended to reduce movement and impact during transportation.

Business days generally do not include Saturdays, Sundays, or applicable public holidays. Orders placed during a weekend or public holiday will normally begin processing on the following available business day.

Processing may occasionally take longer during periods of high order volume, seasonal demand, major holidays, promotional periods, severe weather, or other exceptional circumstances. If a substantial processing delay affects an order, we may contact the customer using the information supplied during checkout.

Please note that the 1–4 business day processing period is separate from carrier transit time. Estimated total delivery time therefore includes both order preparation and the approximately 30-calendar-day Standard Shipping period described in Section 1. Actual transit times may vary by destination.

3. Packaging, Carriers & Logistics Partners

We work with established postal services, international logistics providers, regional carriers, and local delivery networks to transport orders from our fulfillment locations to customers worldwide.

Depending on the destination, parcel dimensions, weight, shipping route, and available delivery services, an order may be carried by USPS, UPS, FedEx, DHL, or another qualified international, regional, or local logistics provider.

We recognize that many tableware products require greater protection than ordinary non-fragile merchandise. Where reasonably appropriate, fragile pieces may be individually wrapped or separated and placed within protective packaging designed to limit movement, contact, and impact during normal transportation.

The type and amount of protective packaging used may vary depending on the material, shape, dimensions, weight, quantity, and fragility of the products contained in an order.

International parcels may pass through more than one logistics provider. An international carrier may transport the parcel between countries before transferring it to a regional postal service or local last-mile carrier responsible for final delivery.

LOAMHOLM, LLC may select or change the carrier or delivery route where reasonably necessary to complete shipment efficiently, provided that doing so does not materially reduce the shipping service purchased by the customer.

4. Dispatch Confirmation & Order Tracking

After an order has been prepared and transferred to the shipping carrier, tracking information will normally become available where the selected delivery service supports shipment tracking.

Customers may receive a shipping confirmation containing a tracking number or other shipment information that can be used to follow the progress of the parcel.

Please allow approximately 48–72 hours after receiving your shipping confirmation for the first tracking information or carrier scan to appear. In some cases, a shipping label and tracking number are generated before the carrier physically scans the parcel into its transportation network.

Tracking information may not update continuously, particularly when an international parcel is traveling between logistics facilities, undergoing customs clearance, or being transferred from an international carrier to a local delivery provider.

If tracking information remains unchanged for an unusually long period, please contact us with your order number and tracking information so that we can review the shipment details available to us.

5. Delivery Address, Receipt & Signature Requirements

Customers are responsible for providing complete and accurate delivery information when submitting an order through loamholm.com. This includes the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, country, telephone number where required, and any other information necessary for successful delivery.

Because tableware orders may contain fragile products, customers should arrange for parcels to be received or collected promptly after delivery whenever reasonably possible. Leaving packages outdoors or in exposed locations for extended periods may increase the possibility of accidental damage, weather exposure, theft, or other problems after delivery.

Depending on the order value, destination, carrier procedures, or local delivery requirements, a signature may be required when the parcel is delivered. Where signature confirmation applies, the recipient or another authorized person at the delivery address may need to accept and sign for the shipment.

If delivery cannot be completed, the carrier may attempt another delivery, leave collection instructions, hold the parcel at a local facility, or return the shipment according to its applicable procedures.

If you discover an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before dispatch, but an address change cannot be guaranteed after an order has entered fulfillment or has already been transferred to the carrier.

6. Delivery Estimates, Delays & International Transit

Estimated shipping periods begin after an order has completed processing and has been handed to the applicable carrier. Under our worldwide Standard Shipping service, the estimated transit period is approximately 30 calendar days. This estimate may be shorter or longer depending on the destination address and applicable delivery conditions.

A shipment may experience delays because of carrier congestion, customs inspections, border processing, severe weather, natural disasters, transportation interruptions, public holidays, regional delivery restrictions, labor disruptions, security inspections, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.

Worldwide deliveries may require additional transit time because parcels can pass through multiple logistics facilities, customs authorities, transportation networks, and local delivery providers before reaching their destination.

Fragile parcels may also be subject to additional carrier handling procedures depending on their size, weight, destination, or packaging requirements.

Customers who require faster delivery may contact us to inquire about available expedited shipping services. Expedited delivery times and additional charges depend on the destination, carrier availability, and selected service. Any applicable expedited shipping arrangements must be confirmed before dispatch.

We will make reasonable efforts to assist customers when a shipment is substantially delayed. However, LOAMHOLM, LLC cannot guarantee carrier transit times or accept responsibility for delays caused solely by logistics providers, customs authorities, government agencies, or other circumstances outside our reasonable control, subject to applicable consumer-protection laws.

7. Fragile Items, Shipping Damage & Missing Products

We take reasonable care when packaging tableware for transportation, particularly products made from ceramic, porcelain, stoneware, glass, or other materials that may chip, crack, or break if subjected to significant impact during transit.

Despite appropriate packaging, transportation damage can occasionally occur. We therefore recommend inspecting your parcel and the products inside it as soon as reasonably possible after delivery.

If a plate, bowl, mug, cup, glass, serving piece, table accessory, or another product arrives cracked, chipped, broken, materially scratched, or otherwise damaged during transportation, please contact us within 48 hours of delivery whenever reasonably possible.

To help us review a shipping-damage claim, please provide your order number together with clear photographs showing the affected product, the damaged area, the outer shipping carton, shipping label, internal protective packaging, and any visible damage to the parcel.

Please do not immediately discard broken pieces, protective wrapping, separators, inserts, or the original shipping carton. The carrier or our customer service team may require photographs or additional information regarding the packaging when investigating transportation damage.

If one or more products are missing from a delivered parcel, please contact us promptly and identify the missing item or items. We may review fulfillment records, parcel information, shipment weight, packaging records, and other relevant information before determining an appropriate resolution.

Where transportation damage or a fulfillment error is confirmed, the available resolution may include a replacement, partial refund, or full refund depending on the circumstances and product availability. Additional return and refund conditions are provided in our Refund & Returns Policy.

8. Customs Duties, Import Taxes & International Fees

Worldwide shipping may involve customs procedures, import regulations, and destination-specific taxes or fees depending on the country or region receiving the shipment.

Depending on the destination, orders may be subject to customs duties, import taxes, VAT, brokerage charges, customs-clearance fees, handling charges, or similar assessments imposed by the relevant authorities.

Unless we expressly state otherwise during checkout, customs duties, import taxes, VAT, brokerage charges, clearance fees, and other destination-specific charges are the responsibility of the customer. Such charges are separate from the fixed $4.99 USD worldwide Standard Shipping fee and any additional expedited shipping charges agreed upon before shipment.

Customs rules and import charges vary considerably between countries and may also depend on the type, value, quantity, material, or declared classification of the products being imported. We do not control charges imposed by customs authorities and generally cannot determine their exact amount before the parcel reaches the destination.

Customers placing worldwide orders are responsible for reviewing any import requirements that may apply in their country or region before completing a purchase.

9. Lost, Refused, Undeliverable & Returned Parcels

A shipment may be considered undeliverable when delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect the parcel, refusal by the recipient, customs issues, regional delivery restrictions, or another reason identified by the carrier.

If an undeliverable or refused parcel is returned to us, we will review the shipment after it reaches the applicable return location. Any refund, reshipment, or alternative resolution will depend on the circumstances of the return, the condition of the products, carrier charges, and the terms of our Refund & Returns Policy.

If tracking information suggests that a parcel may have been lost while in transit, please contact us with your order number and tracking number. We may need to request an investigation from the carrier before the shipment can officially be treated as lost and an appropriate resolution can be determined.

If carrier tracking shows that a parcel has been delivered but you cannot locate it, please first check the delivery address, entrance, mailbox, reception area, building mailroom, household members, and any secure location where the carrier may reasonably have left the shipment.

Where appropriate, please also check with nearby neighbors or contact the carrier directly for additional delivery information. If the parcel still cannot be found, contact us so that we can review the available tracking and delivery records.

10. Shipping Assistance, Policy Updates & Contact

If you have questions about worldwide shipping rates, order preparation, estimated delivery times, expedited shipping availability and charges, tracking, fragile-item packaging, transportation damage, missing products, customs charges, delayed shipments, or another delivery-related matter, please contact LOAMHOLM, LLC.

When contacting us about an existing order, please include your order number and, where available, the tracking number. If your request concerns a damaged tableware product, photographs of both the product and its packaging may help us review the issue more efficiently.

We may revise this Shipping Policy when necessary to reflect changes in shipping destinations, carrier services, packaging practices, worldwide Standard Shipping rates, expedited delivery options, customs requirements, logistics arrangements, or other operational practices. The version published on loamholm.com at the time an order is placed will generally apply to that order unless applicable law requires otherwise.

For shipping and delivery assistance, you may contact us using the information below.

Company Name: LOAMHOLM, LLC
Website: loamholm.com
Email: [email protected]
Telephone: +1 (480) 539-5850
Business Address: 40 W Baseline Rd, Ste 202, Mesa, AZ 85210, US