Payment Policy

1. Payment Options & Transaction Currency

At LOAMHOLM, LLC, we want purchasing tableware and dining essentials through loamholm.com to be simple, transparent, and secure. All purchases made through our online store are processed in United States Dollars (USD), regardless of the country or region from which an order is placed.

We currently support Visa, Mastercard, American Express, PayPal, JCB, Discover, Apple Pay, and Google Pay. The payment options displayed during checkout may differ depending on your location, device, browser, card issuer, and the services supported by the relevant payment provider. If your card or account is denominated in a currency other than USD, your bank or payment provider may convert the purchase amount using its own exchange rate and may apply currency conversion or international transaction charges.

Payment must be successfully authorized before an order for plates, bowls, mugs, cups, glassware, flatware, serving utensils, table accessories, or other products offered through our store can proceed to preparation and fulfillment.

2. Secure Third-Party Payment Processing

Online payments placed through loamholm.com are processed through established third-party payment service providers, including Stripe and PayPal. The provider involved in a particular transaction depends on the payment option selected during checkout.

When you submit payment information, the information required to authorize the transaction is securely transmitted to the applicable payment provider. That provider may perform authorization checks, payment authentication, fraud screening, risk assessment, and other procedures necessary to process the transaction.

LOAMHOLM, LLC does not store your complete credit card number, debit card number, CVV/CVC security code, complete bank account credentials, or other complete sensitive payment credentials. These details are handled by the applicable payment provider through its own secure payment infrastructure and according to its applicable security and privacy practices.

Information concerning the way we handle customer and transaction-related information is described in greater detail in our Privacy Policy.

3. Transaction Security & Payment Protection

We use reasonable safeguards designed to protect transactions made through loamholm.com. Information transmitted between supported browsers and our website is protected through HTTPS and SSL/TLS encryption, helping reduce the risk of information being intercepted while transmitted over the internet.

Sensitive payment credentials are processed through the secure systems of our third-party payment providers rather than being stored directly within our online store. Depending on the payment provider and payment method used, transaction safeguards may include PCI DSS-compliant payment infrastructure, encrypted transmission, tokenization, fraud screening, risk monitoring, card-network controls, and authentication technologies such as 3D Secure where applicable.

We also maintain reasonable administrative and technical safeguards for our online store, including restricted administrative access, software and plugin updates, account-access controls, security monitoring, and other measures intended to protect transaction-related information.

Although no online transaction system can guarantee absolute security, we take reasonable measures appropriate to the operation of our tableware store and rely on established payment processors for the handling of sensitive payment credentials.

4. Payment Authorization, Declines & Unsuccessful Payments

An order is not ready for fulfillment until the selected payment method has been successfully authorized. In some circumstances, a bank, card issuer, digital wallet, PayPal, Stripe, or another payment provider may decline or temporarily hold a transaction.

A payment may be unsuccessful because of incorrect billing information, insufficient available funds, an expired card, transaction limits, card-issuer restrictions, authentication failure, fraud-prevention checks, an unsupported payment method, or a temporary technical problem.

If your payment cannot be completed, please review the billing and payment information entered during checkout and try again. You may also select another available payment option or contact your bank, card issuer, or payment provider for further information.

LOAMHOLM, LLC does not control decisions independently made by banks, card issuers, card networks, PayPal, Stripe, or other payment providers concerning authorization, transaction limits, currency conversion, security reviews, or payment declines.

5. Refunds & Original Payment Method

If a refund for an eligible tableware or dining product is approved under our Refund & Returns Policy, the applicable refund will generally be returned to the same payment method originally used to place the order.

For example, a purchase completed by card will normally be refunded through the applicable card-payment channel, while an eligible purchase made through PayPal will normally be refunded through PayPal. We do not generally redirect an approved refund to an unrelated card, bank account, digital wallet, or alternative payment method unless this is required by applicable law or is technically necessary because of circumstances involving the original payment provider.

Once a refund has been approved, we generally process it within 7 business days. Additional processing time may be required before the refunded amount appears in your account, depending on your bank, card issuer, PayPal, Stripe, or other applicable payment provider.

Return eligibility, product-condition requirements, damaged or incorrect tableware, return procedures, return shipping responsibilities, inspections, and other refund conditions are explained separately in our Refund & Returns Policy.

6. Billing Questions, Payment Disputes & Contact Information

If you notice an unfamiliar charge, duplicate transaction, incorrect payment amount, missing approved refund, or another payment-related issue connected with an order from LOAMHOLM, LLC, please contact us whenever reasonably possible before opening a formal payment dispute or chargeback.

When contacting us, please provide your order number and sufficient information about the transaction so that we can locate the purchase and review the relevant records. For your security, please do not send complete card numbers, CVV/CVC security codes, passwords, or complete bank account credentials by email or through ordinary customer-service messages.

If a chargeback or payment dispute is opened through a bank, card issuer, PayPal, Stripe, card network, or another payment provider, we may provide relevant records reasonably necessary to respond to the dispute. These records may include order details, transaction status, shipping and tracking information, delivery confirmation, customer communications, return information, and refund records.

The applicable payment provider, financial institution, or card network may make the final determination regarding a payment dispute according to its own procedures and applicable rules.

For questions concerning a payment, transaction, refund, or order placed through loamholm.com, please contact us using the information below.

Company Name: LOAMHOLM, LLC
Website: loamholm.com
Email: [email protected]
Telephone: +1 (480) 539-5850
Business Address: 40 W Baseline Rd, Ste 202, Mesa, AZ 85210, US